Since the first computers IT staff have opposed outsourcing and managed services, for the fear that it will replace their existing jobs, but this couldn’t be further from the truth.
This is because today outsourcing and using managed services is not meant to replace IT staff, but rather get access to services and experience that would cost a fraction of the cost it would take to employ them full-time.
The problem is that the majority of IT staff think that outsourcing is simply about cutting cost and getting to the bare minimum, which is the worst thing businesses can do, as it alienates and isolates employees.
Plus this approach to running your SMB does more damage in the long-term as it creates a toxic company culture, loses value overtime, and creates instability over time dealing with multiple outsourcing or IT managed services.
Here’s a look at some of the misconceptions of outsourcing the majority of your staff might experience. They will be below.
1. Outsourcing augments, not replaces your staff.
Let’s face it, the majority of SMBs have a few core expertise such as finance, law, real estate, mining, and health care.
This means that SMBs will have certain areas that they are experts at, but this also means that they will have areas where they lack the expertise and experience to excel at in their business.
This is why outsourcing and taking advantaged of managed services comes in play. It allows businesses to excel in parts of their business that are outside of their core expertise and still function properly.
Supplementing with outsourced IT staff also allows your existing staff to focus on more important matters and leave the day to day operations to a specific managed services that is dedicated towards this.
This allows your business to relocate and reassign your workforce to more important maters instead of dealing with monotonous or tedious tasks.
This allows you the most benefit of outsourcing as you immediately get rid of any strenuous or tedious task that would take your employees hours to fix and outsourcing to a managed service who expertise is related to this, such as Pure Desk™, helpdesk, desk side, security, server management, virtual server management, mobile management, network management, and hosted VoIP.
Making use of these of these services allows SMBs to make use of existing resources and solve their business needs.
Additionally, this allows SMBs to take advantage and make use of experts without having to pay for the overhead of employing them full-time.
This is the most advantageous part for SMBs as they have focus on their core business and still have access and the resources of experts who can help them run their business better and more effect event without occurring all the overhead cost of having them on staff.
The wrong way to use outsourcing is to completely replace your staff with outsourcing as this interferes with your company’s culture and creates a work environment that is hostile to attracting and keeping employees as they will always feel they can be replaced with a cheaper option.
That’s why supplementing and not replacing your staff, is a better strategy when using outsourcing as it allows SMBs to make the most out of managed services without derailing their business and reaping all the benefits without the negatives.
Let’s face it, technology is constantly evolving and changing. This can cause problems for every SMB who is dependent on technology to run their business or for their infrastructure, as there are always going to be cheaper, more efficient, and effective tools available to them that they’re going to be unaware of.
Additionally due to this constant influx of technology and new innovations, it changes the landscape and knowledge based of your workers as they can’t be specialists and generalists in their field, meaning they will either have to be very specific in their understanding of technology or have a very broad knowledge of technology.
This can be both beneficial to your business, but very harmful. As stretching employees past their limits can reduce their productivity and cost you thousands of dollars in the long run, with mistakes and subpar quality work.
This is why it’s important to take advantage of outsourcing and IT consultants, as taking the time and resources to constantly train your staff on the newest technological options available to them is going to be expensive and not a proper allocation of budget for businesses who don’t specialize in technology.
This is where outsourcing and using consultants comes in, as SMBs can take advantage of specialists whose expertise is technology to offer them the knowledge they need for a fraction of the price it would take to employ them in-house.
This allows SMBs to get the best of both worlds, access to the in-depth knowledge they need for their business, without having to pay for the overhead of employing them full-time, and allowing their staff to focus on their core business objectives.
For more information regarding this checkout our “Is your IT Department Built for 2016 or 2001?” whitepaper today.
3. Jumping right in with the lowest outsourcing or managed service.
Going for the cheapest outsourcing or managed service can prove disastrous for any SMBs, as price doesn’t equate value.
This can also lead to problems further down the line with subpar quality, improper business operations, and bad communication.
When considering outsourcing you also want to make sure that figuring out the best price point against value is your top concern. This will help you find the best bang for your buck but also ensure you’re investing adequate into your IT staff and infrastructure.
Another key tool SMBs should take advantage of is to consult and interview with different outsourcing or managed services to ensure they fit well and have corresponding company cultures. This ensures that SMBs will be able to work side by side with their future partners and actually have similar cultures and beliefs about how a business should run, how they treat their employees, and get a sense of whether they can operate together.
This immediately clears up any misconceptions or problems that will come down the line and instead creates and illuminates a sense of knowing the expectations on each side of the fence, guaranteeing better collaboration and cooperation.
Doing so prevent against SMBs experiencing problems with outsourcing and managed services and reduces miscommunications and unhealthy working relationships.
4. Get everything in writing.
Due to the nature and scope of working with an external outsourcing or managed service, it’s important to be as clear as possible about some of the services or responsibilities they will be undertaking.
This prevents against any miscommunications that may occur between the outsourcing processes, whether this is specific services, deadlines on projects, or amount of staff that will be dedicated towards your SMB. Getting this is writing will provide clear and detailed expectations and a point of reference for all future engagement between the two parties.
This also protect and ensure clear ownership rights if you contract or outsourcing a project out. This has been a problem in the past, with many SMBs sending a good concept or idea to an outsourcing company and having the rights disputed after completion or not being in control of the source code.
Having a clear understanding of what exactly will happen once the project is done and what will occur afterwards is essentially in any endeavour and duly so for a project that is outsourced. This is one of the main reason SMBs should get everything in writing with the company they are planning on outsourcing.
Getting everything in writing also allows you to compare and contrast between the different services and price point offered by different outsourcing and managed services. This lets you have a clear idea of the value and impact each vendor will have on your business and you’ll be able to pick the best one.
Going with the first outsource or managed service provider is definitely unadvisable as you won’t be able to determine or get an accurate assessment of their impact will have on your business.
Additionally having everything in writing will allow you to know what permissions and services you will be giving the specific outsourcing or managed service to do their job, but also when they will be relinquishing them.
This will prevent against any issues further down the line and be a proactive step in ensuring and keeping your network safe. This also creates a clear line of expectation for your partners in terms of what to expect and what they are allowed to do and what they can’t. Preventing miscommunications and issues.
5. Know what exactly you want to outsource and keep in house.
Having a clear idea of what exactly you’re looking to outsourcing as opposed to keep in-house is important for any SMB looking to take advantage of outsourcing or managed services.
If you’re expertise is in cyber security, it’s probably in your best interest to not outsource IT security as your own expertise and experience will probably be higher then what you can outsource, as opposed to outsourcing support or helpdesk, as these can help you fix a sticking point and address any tedious day to day tasks that are better left to outsourcing then have your own IT staff deal with it.
This is a prime example of what SMBs should consider when looking to outsourcing as it allows them to better navigate the marketplace and have an exact idea of what they’re looking to do.
Outsourcing can be a huge benefit for any SMB looking to take advantage of outsourcing, managed services, and consultants who have expertise and experiences that differ from their core expertise and can supplement and in most case make their business run better, more efficient and effectively. Make sure you don’t miss out today.